Your satisfaction means everything to us. If something isn’t right, we’ll make it right.

1. Return window
You have 30 calendar days from the date your order was delivered to request a return. After 30 days, we are unfortunately unable to accept returns.

2. Eligibility conditions
To be eligible for a return, items must be:

  • Unused and in the same condition that you received them.
  • In their original packaging, with all tags and inserts intact.
  • Not damaged through misuse or improper care.

Products that are not in this condition may be subject to a partial refund or may not be accepted.

3. Defective or damaged items
If you receive an item that is defective, damaged in transit, or simply not what you ordered, please contact us immediately at info@scruubdaddy.it.com. We may ask for clear photos or a short video showing the issue. In these cases, we will provide a prepaid return shipping label and, once we confirm the problem, we will:

  • Ship a free replacement, or
  • Issue a full refund — whichever you prefer.
    We do not require defective or damaged items to be returned in their original packaging, as long as we can reasonably verify the issue.

4. Return shipping cost
Return shipping is completely free for all eligible returns, regardless of the reason. We provide a prepaid return label after you initiate your return. There are no restocking fees, ever. You will never be charged to send an item back to us.

5. How to initiate a return
Email us at info@scruubdaddy.it.com with:

  • Your order number
  • The item(s) you wish to return
  • The reason for the return (this helps us improve)

Our support team will reply within one business day with a return authorization and your prepaid shipping label.

6. Return address
All returns should be sent to:
Scruubdaddy Returns
10 Rose Street
Burlington, VT 05401
United States

Please do not ship a return without contacting us first. Items sent back without prior authorization may experience delays in processing.

7. Refund processing
Once your return is received and inspected, we will notify you via email. The inspection typically takes 1–2 business days. Approved refunds are processed back to your original method of payment within 1–2 business days after approval. Please note that it can take an additional 7–10 business days for the refund to appear on your account, depending on your bank or card issuer.

8. Non‑returnable items
For hygiene and safety reasons, we cannot accept returns on products that have been intentionally soiled, used for purposes other than intended, or otherwise made unfit for resale. If you have any doubt, reach out before shipping anything back.