Where do you ship?
We currently ship to addresses within the United States only. At this time we do not offer international shipping. If you enter a non‑U.S. address at checkout, the order will not be processed and we’ll reach out to assist you.
How much does shipping cost?
Shipping is free on all orders. There are no minimum purchase requirements and no hidden fees at checkout. The price you see is the price you pay.
How fast do you process orders?
Orders are processed within 1–2 business days (Monday–Friday, excluding holidays). Once your order has been processed, it is handed to the carrier and you will receive a shipping confirmation email with tracking information. Please double‑check your shipping address before completing checkout — we cannot reroute packages once they are in transit.
How long does delivery take?
For orders shipped within the United States, the typical delivery time is 3–5 business days after the package leaves our facility. Delivery times are estimates and may vary slightly based on your location, carrier performance, weather, and peak season volumes.
Which carriers do you use?
We partner with reliable national carriers such as USPS, FedEx, and UPS. The specific carrier for your order is chosen based on package size, destination, and the fastest available route. We do not support carrier selection by the customer at this time.
Tracking your order
As soon as your order ships, you will receive an email containing a tracking number. Please allow up to 24 hours for the tracking link to become active. If you do not see the email, check your spam folder or contact us at info@scruubdaddy.it.com.
What if a package is delayed or missing?
If your order hasn’t arrived within 7 business days of the estimated delivery date, reach out to us and we’ll investigate with the carrier immediately. In the rare event that a package is confirmed lost in transit, we will send a replacement or issue a full refund — you decide.
Incorrect addresses
If you realize you’ve entered an incorrect address, email us as soon as possible. We’ll do our best to correct it before the order ships. If the package has already been dispatched, we unfortunately cannot make changes. Packages returned to us due to an incorrect address will be refunded minus any return fees charged by the carrier, or we can reship them at an additional cost.
Order changes & cancellations
If you need to modify or cancel an order, please contact us within 2 hours of placing it. Because we process orders quickly, we cannot guarantee changes after that window. Once an order has shipped, it can no longer be cancelled.